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Warranty Policy

TOOL WARRANTY
Any new tool/Parts purchased from Radical Torque Solutions are warranted to the original purchaser against defects in materials and workmanship for a period of (1) year from the original date of purchase. Under the terms of this warranty, Radical Torque Solutions, at its option and F.O.B. either its factory or an authorized service centre, will replace or repair for the original purchaser, free of charge, any part or parts, found upon examination by Radical Torque Solutions, to be defective in material or workmanship or both. If any product or part is replaced or repaired under the terms of this warranty, that product or part will carry the remainder of the warranty from the date of original calibration. We are proud to offer a 100% satisfaction money back guarantee on all purchases based on the following criteria:

REPAIRED TOOL WARRANTY
Once a tool is beyond its new tool warranty, Radical Torque Solutions., for a period of three (3) months from the date of repair, will replace or repair for the original purchaser, free of charge, any part or parts, found upon examination by Radical Torque Solutions., to be defective in material or workmanship or both. If any product or part is replaced or repaired under the terms and conditions of this warranty, that product or part will carry the remainder of the warranty from the date of original repair. To qualify for the above mentioned warranties, written notice to Radical Torque Solutions must be given immediately upon discovery of such defect, at which time Radical Torque Solutions will issue an authorization to return the tool. The defective item must promptly be returned to Radical Torque Solutions. All freight charges prepaid. When returning a tool, the reaction arm/s being used with the tool must also be returned.

EXCLUSIONS FROM WARRANTY
At Radical Torque Solutions sole judgment, tools or accessories that have been altered, damaged, misused, abused, badly worn due to excessive utilization, lost, or improperly maintained will NOT be covered under the terms of this warranty. Tools returned without the reaction arm/s will not be covered under the terms of this warranty. Tools that have been relabelled without prior written consent of Radical Torque Solutions will not be covered under this warranty. Equipment and accessories not manufactured by Radical Torque Solutions. (Measuring equipment, etc.) are warranted only to the extent of the original manufacturer’s warranty. *There is no other express warranty. Implied warranties, including those of merchantability and fitness for a particular purpose are limited to one year from date of calibration and to the extent permitted by law. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.

Returns Policy

Radical Torque Solutions stock a produce a large range of products and aim to provide the ultimate level of customer satisfaction for both tooling quality and service.

Under Australian Law you are entitled to a replacement or refund for any major failure, you are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.

Any product that is returned due to quality or failure issues will be evaluated in accordance with our Warranty procedure and dealt with accordingly.

Goods that are returned due to incorrect ordering will be subject to a restocking fee of 10% unless they are exchanged for an alternate product.

Occupational Health, Safety & Welfare Policy

“WORK SAFE – STAY SAFE”

Occupational health, safety and welfare guidelines are based on the current Work, Health and Safety ACT 2012.

OCCUPATIONAL HEALTH, SAFETY & WELFARE POLICY
So far as is reasonably practical, Radical Torque Solutions Pty Ltd is responsible for the health and safety of all employees and visitors in the workplace and in fulfilling this responsibility, we have a duty to provide and maintain a working environment that is safe and without risks to health.

To meet the objectives of this policy, we are committed to open discussion with our employees to ensure that health and safety issues are regularly reviewed. Health and safety is most effective when a management/employee team approach is used to identify and solve problems/potential problems.

MANAGEMENT

  • Is responsible for the effective implementation of this policy and supporting procedures
  • Must fulfil their responsibilities under the Act and Regulations that apply
  • Must ensure that the agreed procedures are followed and periodically reviewed and discussed
  • Must make regular workplace inspections of hazards/potential hazards, safety performance and resources
  • Must provide information, training and supervision for all employees in the correct use of plant, equipment and substances in use

EMPLOYMENT

  • Have a duty of care for their own health and safety and of others affected by their actions or failure to act in the workplace
  • Should comply with policies, procedures and other instructions
  • Must not wilfully interfere with or misuse items or facilities provided in the interest of health and safety
  • Must inform management of dangers or perceived dangers, near accidents and accidents occurring in the workplace

This policy will be periodically reviewed in the light of changes to the workplace and in legislation. Management seeks cooperation from all employees in realising our health and safety objectives and creating and maintaining a healthy work environment.

Environmental Policy

Radical Torque Solutions is committed to managing all aspects of our operations in an environmentally responsible manner at all times. We care about the environment, and we ask our customers to do the same.

To ensure environmentally responsible behaviour is accepted as an integral part of our operations, we specifically undertake to:

  • Establish an Environmental Management System in order to help systematically reduce our impacts on the environment.
  • Prevent pollution occurring from our activities and operations.
  • Conduct operations in compliance with relevant local environmental regulations, licences and legislation.
  • Communicate this policy to our employees, business associates and the wider community.
  • Educate our employees on their environmental responsibilities and ensure this is integrated into their work practices, training and decision making.
  • Continuously improve the environmental performance of our company.

Privacy Policy

Who we are

Radical Torque Solutions is a family owned company that is very passionate about providing customers with high quality, value for money products and services. We continue to invest in the very latest design, manufacturing and quality control technology to achieve the highest level of innovation and precision in the field of torque control equipment.

Our website address is: https://www.radicaltorque.com.au

What personal data we collect and why we collect it

Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

What personal data we collect and why we collect it

Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

When you fill out a contact form or “GET A FREE QUOTE” form on our website we collect the data you provided to us including your IP address and browser details.

Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.ed.

Analytics

When you visit our website, we will track your details such as IP address, pages visits, time visit, location based on IP address, browser agent being used, device being used. These detail are used to keep track of our website performance and visitor records.

Disclosure of Your Information:

As a matter of policy, we do not sell or rent any personal information about you to any third party.

Legal Requests:
Radical Torque Solutions may lawfully disclose your personal information for law enforcement or regulatory purposes.

We can (and you authorise us to) disclose any information about you to law enforcement or other governmental officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, piracy or other activity that is illegal or may expose us to legal liability.

Use of Your Information:
You agree that we may use personal information supplied by you on this site to improve our marketing and promotional efforts, to analyse site usage and to improve our content and product offerings.

These uses improve our Site and better tailor it to meet your needs.

You agree that we may use your information to contact you and deliver information to you that is targeted to your interests such as product offers and communications relevant to your use of the Site.

For further information please contact us.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

We have SSL enable on our website to protect your data when being submitted to us. We constantly monitor our hosting server to check for malware and virus and breaches.